DTS Outcomes

Department of Technology Services

Department Leadership:

Steve Fletcher

Mission Statement:

Bring value and innovation to Utah through service and technology.


Performance Reports

(Click report below; view to right)
  • Overview
  • Utah.gov website
  • Online Services
  • State Wide Area Network (WAN)
  • IT Adoption Rates
  • Expand all reports on one (1)

More Department Performance:

Emerging Issues and Strategies for DTS
External Link Learn more at the Department's website


DTS is the Technology Service Provider for the Executive Branch of the State of Utah , offering State Agencies a wide variety of services. DTS works together with other State Agencies to transform government through the effective use of technology.

The State of Utah was awarded the 2007 Best of The Web award for its leadership in eGovernment. Utah is the only state to have been given this coveted award twice. Utah.gov boasts more than 900 online services with more unique monthly visits than Colorado, Arizona, Nevada, and Idaho combined. The State of Utah was also awarded the 2008 Digital States award, which is the most widely recognized survey evaluating states' use of technology.

The growing portfolio of technological applications is the result of an evolving strategy designed by Agencies, working in cooperation with DTS, to keep Utah in the forefront by utilizing IT tools to better serve our business customers and the citizens of our State.

Utah.gov Website

Data Source: DTS

Why this is important:

Utah.gov provides a vast array of information and services to Utah citizens. The State's portal is supported by an underlying architecture of technology software and hardware, as well as web developers, content managers, and system administrators. As the number of users increase, Utah is able to provide better service, while reducing its reliance on physical infrastructure, reducing the overall cost of government.

What we're doing about it:

The Department carefully monitors the nature of traffic on the website to ensure that it provides adequate infrastructure to support a good customer experience on Utah.gov. It also monitors the demographics of users and performs user surveys to make sure that the State is meeting the needs of citizens.

Online Services

Data Source: DTS

Why this is important:

The number of online services measures the breadth of what Utah citizens and businesses are able to do online. It is at the core of many initiatives that have a goal of increased efficiency. Online services also enhance the ability of citizens to interact with government. Well-designed services also can significantly reduce the time it takes for a citizen or business to get things done and increases their overall satisfaction.

What we're doing about it:

The Department coordinates technical resources, internal and external, that build, provision, and support online services. DTS works closely with other agencies and with vendors to identify needs and develop solutions. DTS also develops web standards to ensure that online information and services are well-supported, available, and of high quality.

State Wide Area Network (WAN)

Data Source: DTS

Why this is important:

The State Wide Area Network (WAN) provides data network connectivity at local and remote locations throughout the state.

The State WAN is a complex system comprised of a redundant high-speed backbone or core, geographically distributed and fault tolerant hub locations, and many remote locations serving State agency office locations throughout the state. Numerous factors are considered when
designing the connection for a location—such as customer business requirements, carrier services, and available equipment.

In addition to executive branch agencies and their employees located at facilities throughout the state, customers include non-executive branch state agencies, local, county and federal government agencies, and, non-state agencies contracted to conduct State business.

What we're doing about it:

As part of our continuing optimization, DTS has recently upgraded the State’s network to a GigE connection increasing the core network's bandwidth speed more than 6.5 times (from 155.52Mbps to 1,000 Mbps). The upgrade has been accomplished at no additional cost to DTS customers. This helps accommodate the growing demand for newer, high-bandwidth technologies and services such as:

• Videoconferencing,
• Voice-over-internet protocol (VOIP)
• Resumption and recovery capabilities
• Streaming data / video
• Geographically independent hosting

IT Adoption Rates

Data Source: DTS

Why this is important:

Adoption rates measure the percent of a particular service that is performed online. The goal is to increase the percent completed online, as opposed to "in line" at government offices. A higher adoption rate usually means that the service is well marketed, adequately linked from the state portal or other prominent websites, and is of interest to the user community.

What we're doing about it:

The Department works with agencies and vendors to track service adoption rates. DTS uses a variety of tools to determine the success of linking and promotion strategies and works with vendors to design marketing strategies that will ensure that potential users of a service are informed about it and that the service meets user expectations.